Customer Service Essential

Website Security

Place your order directly online using our secure shopping cart system. 

1. Choose your Product Category
2. Select the product you are interested in purchasing
3. Select your product preferences (hook size, color, etc.)
4. Select the quantity desired
5. Click the “Add to Cart” button

From there, you can continue shopping, remove items from your shopping cart, update existing items or checkout and finalize your purchase.

Once we receive your order, you will promptly receive an email confirmation of the order which will include a detailed breakdown of the items you have purchased, tax (if applicable) and appropriate shipping charges. If the product you have ordered is a stock item, your order will be shipped within 1-2 business days.

If the product you have ordered is not a stock item, your order will be shipped as soon as possible. Generally items that are not in stock take approximately 3 weeks for delivery.

Phone In Your Order

You may phone in your order to us at anytime Monday-Friday 9am-4pm EST, by calling 810-724-0636. 

At the time of your call, please be sure to have the following information available:

• Item Description(s)
• Item Number(s)
• Quantities
• Credit Card Information

Mail / Fax In Your Order

Although our Online Store is very secure, we understand that some customers would prefer not to order online.  In those cases, we offer a printable order form. 

Complete the form and mail the form, along with your credit card info and/or personal check to the address below. 

For simplicity and convenience, you may wish to go through the online order process, adding the items to your cart and then instead of submitting the order, you can just print this page and mail it back with your payment.

Payment Methods Accepted

Visa, Mastercard and Discover are accepted. Credit card orders are strongly encouraged! When you pay by credit card, this helps us to process your order in the most expedient manner possible. Charges will not be assessed to your credit card until shipment is executed.

PayPal is also accepted.

• All US orders paid through PayPal will be processed accordingly. 
• International orders will only be invoiced through PayPal and will be shipped USPS or UPS whichever is cheaper.
• We will only ship to confirmed PayPal accounts and confirmed addresses.
• Valid signature is required on all orders.
• We will only ship orders to the address that appears on your PayPal account, NO EXCEPTIONS!
• No International orders will be processed through our website.
• All International orders must be emailed to sales@grapentin.com.
• If the order does not say that it is payer protection eligible, we will not ship your order, but will refund your money through PayPal.

Shipping Information

• Grapentin Specialties will only process online orders for the US lower 48 states. This excludes Hawaii and Alaska.
• Hawaii, Alaska, other countries, and International Orders must be phoned in to our office at 810-724-0636.
• Orders received before 10:00am EST, are processed and shipped the same day.
• Orders received after 10:00pm EST, are shipped the following morning. Please see shipping rates below.
• Free Shipping is offered for Orders over $200.00.
• Some online merchandise is available for pick-up only.
• If you have questions about our shipping practices, please contact us at 810-724-0636.

Sales Tax

Our facilities are located in Michigan. State law mandates that Michigan residents be charged a 6% Sales Tax. If the product(s) is being shipped to a Michigan address, you will be charged Michigan sales tax.

Shipping rates are subject to change without notice.

International Orders including Alaska and Hawaii

• No shopping cart orders will be processed.
• All orders must be called into us at 810-724-0636.
• All orders must be prepaid in U.S. Funds.
• No checks will be accepted.
• Money must be deposited into our checking account before any orders will be processed. Email or call for details.
• The purchaser will be responsible for all taxes, duties and freights – no exceptions.
• All orders will be shipped Federal Express. We will need your Federal Express account number to ship your order. You will be billed from Federal Express directly. No exceptions will be considered.

Questions / Returns

If you have questions about our products, have questions about a new or previously placed order, please call us at 810-724-0636 or email Customer Service. 

If you will be referring to a previously placed order, please include your order number in all correspondence.

Need Help ?

If you need assitance with any aspect of our online store or if you are interested in any of the products we offer, please feel free to call us at 810-724-0636. 

If you experience any issues with this website or our online store, please contact the Grapentin Webmaster to inform her of the error.  In the email, please include as many details as possible about the error so that we can correct any issues in an expedient manner and provide you and our other customers with the best possible shopping experience.

Listed below are some links that you may find useful.

Account Information

• Sign in to Your Account to review recent orders, manage your shipping and billing addresses, edit your password and account details.

Grapentin Online Store Customer Service

• Ordering Information
• Retail Locations
• Phone Orders
• Mail/Fax Orders
• Product Questions / Returns